Non-Return Policy – Terms & Conditions
Overview
All purchases made through our business are considered final. By completing a purchase, you agree to this non-return policy in full.
No Returns or Exchanges
We do not accept returns, refunds, or exchanges for any products once the transaction has been completed, except where required by applicable law.
Exceptions
Exceptions to this policy may only be made under the following circumstances:
- The item received is defective or damaged upon arrival.
- The wrong item was delivered due to an error on our part.
In such cases, customers must notify us within 24 hours of receiving the item and provide proof (e.g., photos, order details).
Refund Eligibility
If an exception is approved:
- Refunds may be issued to the original payment method, or
- A replacement item may be provided at our discretion.
Customer Responsibility
Customers are responsible for:
- Reviewing product descriptions carefully before purchasing.
- Ensuring all order details (address, contacts and product) are correct.
Shipping Costs
Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
Policy Acceptance
By purchasing from us, you acknowledge that you have read, understood, and agreed to this non-return policy.
Contact Information
For any concerns regarding your order, please contact us at:
Email: orders@brightseeds.co.uk
Phone: 01722 744494